Frequently Asked Questions
Frequently Asked Questions (FAQ)
How can I contact Costenia?
You can email us at info@costenia.com where our customer service team is ready to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Where do you ship from?
We ship from multiple warehouses to ensure fast and reliable delivery.
Can I change or cancel my order?
We aim to process orders quickly to get them to you as soon as possible.
- You can request changes or cancellations within 12 hours of placing your order.
- After 12 hours, changes/cancellations may not be possible, but you can return the item for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed and shipped out from our warehouses.
- Processing takes 1-3 business days.
- Orders are shipped the next business day after processing.
- Please note that we don’t process or ship orders on weekends or public holidays.
How long will it take to receive my order?
Delivery times typically range between 5-10 business days, depending on your location.
What if I don't receive my order?
If you don't receive your order within 30 days after it has shipped, you are eligible for a full refund. Contact us at info@costenia.com for assistance.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free. However, depending on your country, you may be required to pay customs duties, taxes, or other fees when your order arrives.
- These fees are determined by your local customs office and are the customer’s responsibility.
- We are not responsible for any delays caused by customs.
For more information, contact your local customs office.
How do I return an item?
To return an item, please email us at info@costenia.com to request a return. Include your order number and the reason for your return. We’ll guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If your order arrives defective, incorrect, or damaged:
- Email us at info@costenia.com with your order number.
- Include photos of the item(s) and a description of the issue.
We’ll resolve the issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method.
- Credit or debit card refunds typically take 7-10 business days after the returned item is received or the cancellation is processed.
- If your refund has not been posted within this timeframe, please contact your card-issuing bank.
If you have further questions, feel free to email us at info@costenia.com.