Widerrufsrecht

Return & Refund Policy

We want you to feel confident when ordering from us. Please read the following carefully before requesting a return or refund.

1. 90-Day Satisfaction Guarantee

We offer a 90-day satisfaction guarantee starting from the date your order is delivered.

You are welcome to try and use the product during this period to determine whether it is right for you.

2. Returns

  • Returns must be requested within 90 days of delivery.

  • Used items are eligible for return under our satisfaction guarantee.

  • The product must be returned with all original components, accessories, and the original packaging.

  • Return shipping costs are the responsibility of the customer.

  • We do not provide prepaid return labels.

  • International return shipping costs, duties, and customs fees (if applicable) are not refundable.

Returns must be sent to our designated returns address, which will be provided after your return request is approved.

3. Restocking Fee

All approved returns are subject to a 10% restocking fee, which is deducted from the refund amount.

This fee covers inspection, sanitization, handling, and processing costs.

4. Refunds

Once your return is received and inspected:

  • Refunds are processed to the original payment method

  • Please allow 5–10 business days for the refund to appear

Original shipping fees (if any) are non-refundable.

5. Alternative Resolution (No-Return Refunds)

In certain cases, at our sole discretion, we may offer a partial refund without requiring a return.

This option may be offered when:

  • Return shipping costs are unusually high

  • A return would cause unnecessary hardship

  • A faster resolution is in the best interest of both parties

If this option is offered and accepted:

  • No return is required

  • The refund amount offered is final

  • No additional refunds will be issued

6. Incorrect, Damaged, or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos.

If confirmed, we will offer an appropriate solution, which may include:

  • Replacement

  • Refund

  • Partial refund

7. Chargebacks & Disputes

We encourage customers to contact us directly first so we can resolve any issue quickly and fairly.

Opening a chargeback or payment dispute without first contacting us may delay resolution and may result in the dispute being contested using our order records, delivery confirmation, and this policy.

8. Agreement to Terms

By placing an order on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.